Tailoq
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Customers, orders and fittings, in one place

When a customer rings to ask about her dress, you should not need to walk to the workshop. Find her, open the order, and read her the stage.

Customers and fittings, in one place

Each customer's history

Search by name or phone. The record shows spend, order history, a VIP mark, and the complaints and aftercare list. Measurements sit with the customer too.

A fittings calendar with a clash check

Book, move or cancel fittings on a week calendar or a list, or a day view on a phone. Each fitting is linked to the customer and the open order. Tailoq warns you about a clash or a closed day before it is booked.

Fittings go into set slots over the next seven days. Fitting stage names follow your type of business, so a bespoke tailor sees a baste fitting and a bridal atelier sees a toile fitting.

Orders with several garments

One order can hold several garments, each with its own due date and stage. Mark any of them as customer-supplied fabric.

Example: a groom orders a sherwani for the wedding and two shirts for the week before. The shirts can be Ready while the sherwani is still at hand work, and the order shows both.

Quotes start at the POS and become an order when the customer accepts.

Order updates on WhatsApp

From the order, pick a Ready, Update or Balance message. Tailoq opens WhatsApp to the customer's number with the text typed out, you check it and press send, and the message is logged on the order.

Proof at handover

At handover, take a photo and get the customer's signature on the screen. The order then keeps the date, the photo and the signature.

Questions

Does Tailoq send messages or reminders to customers?
Not by itself. From the order, Tailoq opens WhatsApp with a Ready, Update or Balance message typed out, and you press send.
Can the customer look up their order themselves?
No. Order screens are for your staff, behind a login. Send the customer an update on WhatsApp from the order, or read them the stage when they call.
Can one order have different due dates?
Yes. Each garment in an order has its own due date and stage.

See Tailoq on your own garments

Tell us what you make and how your shops run. We'll walk you through it.

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